Call Centre Resource Planning Specialist

Your employees are both your greatest asset and your greatest overhead.

Managing them more effectively will have a major impact on:

• Your Bottom Line
• Employee Morale
• Customer Satisfaction

Have you got it right in your business?

cc consultancy specialises in Resource Planning training & consultancy, delivering:

• Skills training for Forecasters, Schedulers and Real Time Teams
• Resource Planning principles awareness & understanding workshops to Operational Management
• Impact 360 (formerly Blue Pumpkin) software training
• Best practice consultancy in Resource Planning methods and use of Impact 360 software

Tailored to suit the needs of the business, engagements are carried out as interactive workshops, providing expert tuition and coaching.  The maximum amount of time possible is spent providing hands on support for the clients as they apply their learning to their live environment.

Contact Information
Telephone: 01244 403666
Email:         enquiries@ccconsultancy.net