Contact Centre

Resource Planning

Consulting & Training

“Christine worked as a consultant for me at TalkTalk, where she was responsible for improving our Contact Centre workforce management and planning processes, and also managed the planning team on an interim basis. Throughout her engagement, she maintained a high level of focus, professionalism and resilience, as she coped with the demands of a complex operating model. She has an extremely detailed knowledge of workforce management systems in general, and Blue Pumpkin in particular, and I am very pleased to recommend her”            

Top qualities: Great Results, Expert, High Integrity

Steve Rescorla, Customer Service Director, Opal Telecom (CPW)  

Hired Christine as a Business Consultant in 2005, and hired Christine more than once

“Christine is incredibly professional, we first worked together on the deployment of the Blue Pumpkin WFM solution and initial set up and training of staff. Christine has the rare ability to be succinct, flexible and deploy changes to her presentation on the fly to best meet the needs of her customers. I would highly recommend her as one of the best investments in training that I have ever been involved in. I wish Christine the very best in everything she does and know that she will leave a lasting and very positive impression on any organisation who are smart enough to employ her services.”

Top qualities: Great Results, High Integrity, Creative

John Johnston, EMEA Operations Manager - Apple Care at Apple Computers 
Hired Christine as a Consultancy Services in 2000, and hired Christine more than once

“I had the privilege of working with Christine on many occasions, at Alliance & Leicester,  and can confidently say that she is one of the most knowledgeable people in the Resource Planning field. I would recommend Christine's Consultancy Services to anyone looking for a Resource Planning expert who will help them to realise the value of their investment in their business and their staff.”

Top qualities: Expert, High Integrity, Creative

Tony Askair, Senior Manager - Resource Management, BGL Group
Hired Christine as a Resource Planning Consultant in 2006, and hired Christine more than once at Alliance & Leicester

“Christine is a thorough professional who is always focussed on achieving the best outcome for an organisation, its people and customers. I have delivered specialist contact centre training with Christine many times and consider her a great colleague and experienced source of advice across many subjects.”

Andrew Turner, formerly Contact Centre Planning Specialist, Professional Planning Forum
Worked directly with Christine at cc consultancy at Professional Planning Forum