Training Support

Contact Centre

Resource Planning

Consulting & Training

Training Support

Resource Planner Coaching & Training

Blue Pumpkin/Impact 360 Best Practice Workshops

Real Time Management Workshops

Team Leader & Agent Workshops

Individual Resource Planner Mentoring and Coaching:

	Revising working practices
	Building relationships with the operation
	Effective communication and influencing
	Data analysis and presentation
	Motivating a Team
	Optimising the use of Blue Pumpkin/Impact 360 functionality

Workshops designed to specifically meet your needs, as identified in a pre-engagement consultation. Topics include areas such as:

	The Resource Planning Cycle
	The Challenges of Managing Real Time/Intraday
	Principles of Forecasting
	The impact of Non-Adherence and Agent Availability
	Communication & Influencing
	Motivating a Team
	Time Management

Contact Information for a Consultation:

Telephone:	01244 403666
FAX:	0845 869 5517
Email:	enquiries@ccconsultancy.net